At jewelclearanceuk.com, by Marks Jewelers we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. For orders placed during the holiday season, the return period is extended to 60 days.
The following rules apply:
Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
Shipping Fees are non-refundable.
All returns must be made via our Return Procedure.
Order cancellations can only be requested prior to shipment or in some cases.
If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.
When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order. The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.